Hi

I wish I hadn't removed my old profile photo to update it, because now I can't upload a new one. Photo uploading is working fine elsewhere. What gives?

regards,

RouX

Almost two months after your original post, I'm experiencing the same problem (upload appears to complete (i.e. no error messages appear); however, no photo appears!). Surely the Ancestry staff must monitor the posts on this board (?) as the fix can't be that difficult. Odd...

Had the same problem and then read a post where a member resolved the same issue but switched from his IE8 browser to Firefox. Well, I emailed the techs regarding this. The reply was basically they uploaded from IE8 without a problem, but maybe I should try Firefox (I didn't want to download a program on just a "whim")Anyway I did download Firefox and duplicating the very same steps with Firefox that I did with IE8...voila...the photo uploaded. Why? Have not a clue...and apparently neither does Ancestry.
Virginia

To clarify, I should add that I am running on XP with IE8. Also took the following steps to try and recitfy my problem: turned off the pop-up blocker; disabled the Norton Virus program; and held down the control button (read that somewhere). These steps were taken one at a time. I was successful with Firefox without having to duplicate any of those steps.