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Re: upload from TMG - The Answer

tina perman  (View posts) Posted: 5 Nov 2009 5:35PM GMT
Classification: Query
I have just found this discussion, having had the same problem - I am also using Chrome, so the issue is not fixed! I imagine this site uses IE specific code rather than Chrome being at fault.

Re: upload from TMG - The Answer

genealogy_man  (View posts) Posted: 6 Nov 2009 11:05PM GMT
Classification: Query
Hi Tina,

We're not seeing problems with Chrome for uploading GEDCOM files. Perhaps you could try again, or call our member services team for help. 1 800 ANCESTRY.

Kenny Freestone
Ancestry.com Product Manager

Re: upload from TMG - The Answer

tina perman  (View posts) Posted: 9 Nov 2009 10:45AM GMT
Classification: Query
Hi Kenny

many attempts were made to upload large and small GEDCOM files from Windows XP using Chrome and Windows Vista using Chrome. After reading this forum, I switched to IE and it uploaded instantly with no problems.

I have also noted other issues with Chrome on the Ancestry.co.uk website. Sometimes when adding data to a person, I am switched to a different tree, when I try and select the correct tree from the drop-down list, it never works in Chrome but it works in IE. When I try to click the arrows to the right of the page in the family tree view, it often does not work in Chrome, I have not tested this in IE.

Regards
Tina

Re: upload from TMG - The Answer

genealogy_man  (View posts) Posted: 13 Nov 2009 5:22PM GMT
Classification: Query
Hi Tina,

We've gone back and looked at other versions of Chrome, and you are right. With version 3 the upload does not work. We are looking into this. We found that with Chrome 4 (still in beta), the upload works normally.

Thanks for your help tracking down this bug.

Kenny
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