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upload from TMG

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upload from TMG

LBRAGG  (View posts) Posted: 11 Feb 2009 8:53PM GMT
Classification: Query
Has anyone else uploaded a gedcom created from TMG7? Somehow, it won't take. The gedcom is created but whenever I upload I get a
"Error: There was a problem uploading your family tree file, please try again."

message. Any help appreciated. Lori

Re: upload from TMG

AGHatchett3rd  (View posts) Posted: 12 Feb 2009 6:32AM GMT
Classification: Query
Hmmm...

I've uploaded GEDCOMS from TMG7 to the online trees with no problem.

Have you tried loading it into another genealogy program or to World Connect on Rootsweb to see if the same thing happens?

Re: upload from TMG

LBRAGG  (View posts) Posted: 12 Feb 2009 4:55PM GMT
Classification: Query
Good thought! Went to WorldConnect and it uploaded just fine. Darn, I really wanted to try this. Thanks for the suggestion.

Re: upload from TMG

AGHatchett3rd  (View posts) Posted: 12 Feb 2009 6:55PM GMT
Classification: Query
OK- that proves that the gedcom itself is ok.
btw- what is the size of the gedcom, Ancestry has a 75MB limit but I don' know what Rootsweb's World Connect limit is.

Now try downloading a full gedcom of what you uploaded to World Connect and feeding that gedcom into Ancestry, see if Ancestry will accept the gedcom from World Connect.

Hope this helps.

Andy Hatchett

Re: upload from TMG

LBRAGG  (View posts) Posted: 13 Feb 2009 12:15AM GMT
Classification: Query
This definitely helps, if only to rule in or out possible problems. Whole family has the flu so stuff I might normally think of is harder to remember!

Downloaded and re-uploaded as requested - error persists! Other possibilities? Max record length maybe?

Re: upload from TMG

AGHatchett3rd  (View posts) Posted: 13 Feb 2009 1:21AM GMT
Classification: Query
Can't think of any other possibilities just now.
You might want to try the TMG mailing list- there are some pretty smart people there that know the program well who may have ideas.

Re: upload from TMG

genealogy_man  (View posts) Posted: 13 Feb 2009 3:39PM GMT
Classification: Query
Hi LBRAGG,

If nothing else is working you can email the file to me. I'll have our team look into and see what the trouble is.

Kenny Freestone
Ancestry.com Product Manager
kfreestone at tgn.com

Re: upload from TMG

LBRAGG  (View posts) Posted: 13 Feb 2009 4:34PM GMT
Classification: Query
Thanks so much! I sent it a bit ago. Lori

Re: upload from TMG - The Answer

LBRAGG  (View posts) Posted: 15 Feb 2009 5:38PM GMT
Classification: Query
The problem was I was using Google's Chrome browser. When I switched to IE it worked the first time.

Thanks to all. Lori

Re: upload from TMG - The Answer

AGHatchett3rd  (View posts) Posted: 15 Feb 2009 9:09PM GMT
Classification: Query
How odd!

Wonder what Chrome was doing to the file?? !!!
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