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Latest problems ...

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Latest problems ...

bromaelor  (View posts) Posted: 7 Nov 2009 3:26PM GMT
Classification: Query
Latest problems:

(1) Click on "Messages". On the Messages page I never get further than, "Loading, please wait ..."!

(2) Load a family tree. Select the "Tree Overview" tab. I never get further than, "Loading ..."!

(3) Load a family tree. Select the "Tree Overview" tab. In the pane "People youv'e invited" there are several other users listed. Click on "Manage Invitees" and the list of invitees is empty!

(4) Load a family tree. Overview an ancestor. On the "Recent Member Connect activity" pane select "See Details" (assuming it's there!). Click on either the "Connect" or "Ignore" options. Nothing happens!

I've experienced the above on both Firefox and IE. Can anyone else confirm the same problems?

Re: Latest problems ...

bromaelor  (View posts) Posted: 7 Nov 2009 3:29PM GMT
Classification: Query
Correction to the previous post:

(2) Load a family tree. Select the "Family Tree" tab. I never get further than, "Loading ..."!

Re: Latest problems ...

JoMac53  (View posts) Posted: 7 Nov 2009 8:12PM GMT
Classification: Query
I tried each situation you listed and each one worked perfectly for me. WinXP Pro, FF 3.5.5, AdBlock Plus, NoScript.

Re: Latest problems ...

bromaelor  (View posts) Posted: 7 Nov 2009 9:50PM GMT
Classification: Query
Thanks Jo. I have the same set-up but with Vista!
I'm expecting a new computer in a few days, with Windows 7, so I may just put up with the problem until then?

Re: Latest problems ...

JoMac53  (View posts) Posted: 7 Nov 2009 10:01PM GMT
Classification: Query
Hope Win7 fixes it for you. Originally I heard from a beta tester that it was very stable compared to Vista but, of course, I heard nothing about how it works with Ancestry.

Re: Latest problems ...

bromaelor  (View posts) Posted: 7 Nov 2009 10:20PM GMT
Classification: Query
I was contacted by Ancestry Tech Supp within the last hour and I explained the problems to them. About 10 minutes ago everything starts working normally again!!!

Re: Latest problems ...

AGHatchett3rd  (View posts) Posted: 8 Nov 2009 1:38AM GMT
Classification: Query
Wait... you were contacted- on a Saturday?? !!
After 4pm!

[THUD]

Re: Latest problems ...

JoMac53  (View posts) Posted: 8 Nov 2009 1:47AM GMT
Classification: Query
I was, too, about 2 hours ago. :D

Re: Latest problems ...

JoMac53  (View posts) Posted: 8 Nov 2009 1:49AM GMT
Classification: Query
Gee, I coulda used the edit feature just now...I was contacted by a product manager, not tech support.

Re: Latest problems ...

AGHatchett3rd  (View posts) Posted: 8 Nov 2009 2:28AM GMT
Classification: Query
LOL!!

Zzziiinnnng!
:0
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